Privacy policy

1. Introduction

This Privacy Policy outlines how Channel XR LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you access or use our website (www.channelxr.com), make a purchase, or otherwise interact with us. We are committed to complying with applicable privacy regulations, including the California Consumer Privacy Act (CCPA/CPRA), General Data Protection Regulation (GDPR), and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

2.1 Device Information: Collected through cookies, log files, web beacons, tags, and pixels. This includes:

- IP address, browser type, time zone, and site interaction data.

2.2 Order Information: Includes name, billing and shipping address, phone number, and email. Payment information is handled exclusively by Shopify and Bill.com—Channel XR does not collect or store any full credit card numbers, CVV codes, or banking credentials.

2.3 Combined, these are referred to as “Personal Information.”

3. How We Use Information

3.1 To fulfill and manage orders, including confirmation and shipment.

3.2 To process payments securely through third-party platforms.

3.3 To respond to customer inquiries and provide support.

3.4 To detect, prevent, and respond to fraud or security incidents.

3.5 To improve website functionality and marketing effectiveness, where permitted.

4. Sharing of Information

We share personal information only with trusted third parties that help us operate our business, such as Shopify (eCommerce platform), Bill.com (payment processing), shipping providers, customer service platforms, and marketing analytics tools like Google Analytics. We do not sell your personal information.

5. International Data Transfers

Your personal data may be transferred to and processed in countries other than your own, including the United States and Canada. Where required, we rely on legal mechanisms such as Standard Contractual Clauses to ensure data protection.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. You may also object to processing or request data portability. Requests can be sent to: solutions@channelxr.com.

California residents have the right to know what personal data is collected, to opt out of sale/sharing, and to request deletion. We honor these rights in accordance with CCPA/CPRA.

Canadian residents, including Quebec, have the right to request access, correction, withdrawal of consent, and data deletion under PIPEDA and provincial regulations.

7. Data Retention

We retain personal information only as long as needed for business purposes or as required by law. For example, order records are retained for at least seven (7) years for tax and legal compliance.

8. Cookies and Tracking

We use cookies to enhance site functionality and analyze usage. When you first visit our site, a cookie consent banner allows you to manage preferences. You can also disable cookies through your browser settings.

9. Do Not Track

We do not alter our data collection practices in response to Do Not Track signals from browsers.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from minors. If you believe a minor has submitted personal data, please contact us to request removal.

11. Business Transfers

In the event of a sale, merger, acquisition, or restructuring, personal data may be transferred to a successor entity subject to this privacy policy.

12. Policy Updates

We may update this policy periodically. Changes will be posted on our website with an updated effective date and revision number. Continued use of the site constitutes acceptance of any changes.

13. Contact Us

For privacy-related inquiries, contact us at:

Email: legal@channelxr.com

Mail: Channel XR LLC – Privacy Compliance Office

1427 E 36TH ST, STE 4206H, Cleveland, OH 44114, USA